You’ve got questions? We’ve got answers.
It’s good to ask questions about the products you love and want to use. Here’s a handy list of answers to some of the ones we hear most often. If you have more or want to talk directly to us, just let us know.
Island Oasis Frequently Asked Questions
Two words: real fruit. Plus, another two: all-natural. We use the highest percentage of fruit content in the industry. Our fruit purees and dairy-based frozen beverage mixes have no artificial colors, flavorings, or preservatives. Plus, they’re a good source of Vitamin C.
You can find specifics on each of our individually labeled products.
All Island Oasis frozen mixes are all-natural except the food service exclusive product Bahama Mama mix. Some of our shelf-stable products like Barista Fria use all-natural flavors. Need more info? Check out the product you’re interested in and we’ll provide all the details there.
Our sour mix has more lemon juice and no orange juice.
All Island Oasis and Barista Fria mixes are gluten-free. Our food service exclusive Bloody Mary mix is not.
Nope. It uses coconut milk, which is recognized as a tree nut allergen.
Not if you’re using the SB3X or SB2100 Ice Shaver Blender. Then it will take about 10 seconds compared to others that take about 45 seconds (i.e., forever).
FROZEN Fruit-based Mixes: Store frozen up to three years. Keep refrigerated after thawing. Refrigerated shelf life (below 38° F): Unopened - up to 60 days; Opened - up to 21 days. FROZEN Dairy-based Mixes: Store frozen up to three years. Keep refrigerated after thawing. Refrigerated shelf life (below 38° F): Unopened - up to 30 days; Opened - up to 15 days. SHELF-STABLE Mixes: Store unopened at ambient temperature (60° - 85° F) up to 1 year. Opened: Up to 30 days refrigerated (below 38° F).
Absolutely. Check out our online store.
Our 1 quart and 1 liter cartons contain enough mix to make approximately five (5) 16 oz. Smoothies or approximately eight (8) 12 oz. cocktails. Our 500 ml cartons make approximately two and one half (2.5) 16 oz. Smoothies or approximately four (4) 12 oz. cocktails. Enjoy with friends.
Yes, with the exception of our ready-to-use margarita mix, which has kosher certification pending.
Our frozen products are all-natural and flash-frozen. Our shelf-stable products use all-natural flavors with artificial colors and preservatives. Both are used the same (once the frozen is thawed) and taste like a celebration in your mouth.
Online Store Delivery
With frozen products, some orders must be shipped second-day FedEx. Our shelf-stable products do not require expedited shipping. Enter your zip code at checkout for more information on your order.
Normally, about 3-5 days. For frozen products, 1-3 days via FedEx. Sometimes, for product integrity, we don’t ship over weekends, so keep that in mind.
Equipment Questions
Island Oasis Shaver Blender SB3X
Disconnect power. Check: 1. Blade and assembly are secure. 2. Blade for damage. 3. Shaver belt for wear. Note: If the ice being used is changed, the ice flow will be affected and will have to be readjusted.
The source of the noise may be the blender cup. See operations manual for solutions.
Check that: 1. Drain hose is not kinked or clogged. 2. Drink hose is below water line. 3. Drain hose is positioned properly to provide maximum water flow (see Service Manual, Section II - Drain System)
Check: 1. Portions of mix and liquor, if applicable. 2. Calibration of machine. For details, see here.
Disconnect power. Check: 1. Blender blade assembly for frozen bearings. 2. Blender belt for wear.
Check: 1. Portions of mix and liquor, if applicable. 2. Ensure mix is completely thawed, if applicable. 3. Calibration of machine. For details, see here.
Press "reset" button. If this does not solve the problem, disconnect power and check: 1. Ice bridging: when ice sits for long periods of time, it melts and fuses together. This prevents it from falling into the ice bowl. Break up the ice. 2. Blade adjustment. 3. Shaver motor belt for slippage.
Check: 1. Power cord connection. 2. Ice hopper cover is making contact with safety switch rod, if applicable. 3. Reset button. 4. Main circuit breaker (the circuit breaker at the outlet). 5. If cord is damaged, it must be repaired by a service tech to avoid hazard.
Island Oasis Shaver Blender SB2100
Check that: 1. Drain hose is not kinked or clogged. 2. Drink hose is below water line. 3. Drain hose is positioned properly to provide maximum water flow (see Service Manual, Section II - Drain System)
Button #1: Check the connection of the ice hopper cover. Button #2: Shaver overtemp. Turn machine off, wait 3 minutes, turn back on. Button #3: Blender overtemp. Turn machine off, wait 3 minutes, turn back on. Blender button: Blender lock. Turn machine off and on. Shaver button: Shaver lock. Turn machine off and on
Please refer to our calibration instructions.
This may be a calibration issue. Please refer to our calibration instructions.
Check: 1. Portions of mix and liquor, if applicable. 2. Ensure mix is completely thawed, if applicable. 3. Calibration of machine. For details, see here.
Check: 1. Portions of mix and liquor, if applicable. 2. Ensure mix is completely thawed, if applicable. 3. Calibration of machine. For details, see here.
Check: 1. That the outlet has power. 2. Circuit breaker and ground fault interrupters.
Other Questions
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